Support

Need help with Chamly Drugs? We're here to assist!

📖 Self-Help Resources

Before contacting support, please check:

1. FAQ - Answers to common questions

2. Installation Guide - Setup instructions

3. Configuration Guide - Config help

4. Usage Guide - How to use the script

5. Server Console - Check for error messages

6. F8 Console (in-game) - Check for client errors

💬 Discord Support (Recommended)

Fastest way to get help!

Join our Discord server: discord.gg/mbdGsVX53j

What you can do on Discord:

• 🎫 Create support ticket - Private 1-on-1 help

• 💭 Ask in #support - Community & staff help

• 📚 Check #documentation - Guides and tutorials

• 💡 #suggestions - Request features

• 📢 #announcements - Updates and news

Support Channels:

• #support - General help

• #installation-help - Setup assistance

• #bug-reports - Report issues

• #suggestions - Feature requests

📧 Email Support

For purchase, billing, or private matters:

Email: [e-mail]

Response Time: 24-48 hours (business days)

When to use email:

• Purchase/license issues

• Billing questions

• Private/confidential matters

• Business inquiries

🐛 Bug Reports

Found a bug? Report it on Discord:

https://discord.gg/mbdGsVX53j

Before Reporting:

1. Check existing issues - Maybe already reported

2. Verify it's a bug - Not a config issue

3. Test on clean server - Rule out conflicts

Include in Your Report:

**Description:**
Clear description of the bug

**Steps to Reproduce:**
1. Do this
2. Then this
3. Bug occurs

**Expected Behavior:**
What should happen

**Actual Behavior:**
What actually happens

**Server Info:**
- FiveM Version: 
- Framework: ESX/QBCore/QBX (version)
- Script Version: 
- Other relevant resources

**Errors:**
- Server console errors (if any)
- Client F8 console errors (if any)

**Config:**
Paste relevant config sections (if applicable)

💡 Feature Requests

Have an idea for improvement?

Where to Suggest:

• Discord #🌟〡suggestions channel

What to Include:

• Clear description

• Use case / why it's needed

• How it should work

• Examples (if possible)

⏰ Support Hours

Channel	Availability
Discord	24/7 (community + staff)
Official Support	Mon-Fri, 9 AM - 5 PM CET
Email	24-48 hour response
Emergency	Discord tickets only

🌍 Language Support

Support available in:

• 🇬🇧 English

• 🇵🇱 Polish (Polski)

Need support in another language? Ask in Discord - community members may help translate!

📦 When Asking for Help

To help us help you faster, provide:

1. Description

What's the problem? Be specific.

2. What You Did

Step-by-step what you did before the issue occurred.

3. Expected vs Actual

• Expected: What should happen

• Actual: What actually happens

4. Error Messages

Copy exact errors from:

• Server console

• Client F8 console

• Discord logs (if enabled)

5. Server Information

• FiveM server version

• Framework (ESX/QBCore/QBX) and version

• Other drug/crime scripts installed

• Recent server changes

6. Config Sections

Paste relevant parts of your config (if related to issue).

7. Screenshots/Video

If visual issue, screenshots or video help a lot!

⚠️ Response Time Expectations

Priority	Response Time
Critical bugs	Within 24 hours
Installation help	1-2 business days
Config questions	1-3 business days
Feature requests	Reviewed weekly
General questions	1-3 business days

Critical bugs = Script completely broken, server crashes, major exploits

🔒 What We Need Access To

We will NEVER ask for:

• ❌ Your server host password

• ❌ Database credentials

• ❌ SSH/RDP access

• ❌ FiveM license key

• ❌ Payment information

We may ask for:

• ✅ Error messages / logs

• ✅ Config file contents

• ✅ Screenshots / videos

• ✅ Server version info

• ✅ List of installed resources

📚 Additional Resources

Documentation

• Installation

• Configuration

• Locales

• Usage Guide

• FAQ

Community

• Discord Community

• YouTube Tutorials

Updates

• Discord Announcements

• Email Newsletter (if subscribed)

🎁 Premium Support

Need custom help?

Available Services:

• Custom configuration assistance

• Server optimization help

• Custom feature development

• Integration with other scripts

Contact us on Discord or email for pricing.

⭐ Leave Feedback

Happy with the script? We'd love to hear!

• Leave a review where you purchased

• Share on Discord

• Recommend to friends

Your feedback helps us improve!

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🆘 Quick Contact

Fastest: Discord Email: [e-mail]

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Thank you for using Chamly Drugs! ❤️

We're committed to providing the best experience possible. Don't hesitate to reach out if you need any help!